Refunds & Returns

Overview

Our 100% refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must have arrived damage by shipper, be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

• Gift Memberships
• Downloadable software & Files of any kind
• Any items that show signs of tampering

To complete your return, we do REQUIRE an RMA #, along with a copy of your receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Items returned after the 14 day grace period
• Items with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 business days. Processing time will vary depending on your financial institution.

Late or Missing Refunds

If you haven’t received a refund in 7-14 business days make sure to check the following:

• check your bank account
• contact your credit card company (it may take some time before your refund is officially posted)
• contact your bank (there is often a few days processing time before a refund is posted)

If you’ve done all of this and you still have not received your refund, please contact us at immediately.

Sale Items

Only regular priced items may be refunded. Sale items are non-returnable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it, it will be exchanged with the same item, or an item of equal value. See our FAQ’s for details on Returns

Gift Returns

If the item was marked as a “gift” when purchased and shipped directly to you from another person, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you MUST obtain an RMA#. Any return sent back without a proper RMA # will be refused and returned back to you and no credit or refund will be given

Buyer is responsible for paying for all return shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping costs will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Have Questions?

Feel free to contact us with any questions related to refunds and returns.